Refund policy
Beach Farm Brands — Return Policy
We want you to love what you bring home.
Thank you for shopping with The Beach Farm. Please read this policy carefully before placing your order. Every item in our shop is chosen with care and we stand behind that. If something isn't right, here's how we handle it. For shipping questions, see our Shipping Policy.
Quick Summary
Antiques & vintage items: 7-day return window with conditions (see below)
All other Beach Farm items: Final sale, nonreturnable
Amazon items: Returns handled by Amazon under their policy
Antiques & Vintage Items
We offer a 7 day return window on antiques and vintage items so you can confirm the piece is right for your space.
To qualify for a return, all of the following must be true:
- You contact us at info@beachfarm.us within 7 days of delivery with your order number and reason for return
- The item is returned in the same condition as shipped, in its original packaging
- The item is shipped back within 3 days of return approval, with tracking and insurance (we strongly recommend insuring for the full purchase price)
- The item was not marked "as-is" or "final sale" in the listing
- The return is not for a condition issue that was disclosed in the listing or product photos
Return shipping is the buyer's responsibility. Once we receive the item and confirm its condition, we will issue a refund to your original payment method minus original outbound shipping costs. Refunds are typically processed within 5–7 business days of receipt.
Items damaged in return transit due to inadequate packaging are not eligible for a full refund. Please pack vintage items with the same care they arrived in.
All Other Items — Final Sale
All non-vintage items purchased directly from The Beach Farm — including home decor, fashion, seasonal items, and kitchen goods marked final sale are nonreturnable. We do not accept returns, exchanges, or cancellations on these items once an order has been placed.
We encourage you to review product descriptions, dimensions, colors, and materials carefully before ordering. If you have questions, please email info@beachfarm.us before purchasing — we're happy to help.
Amazon Items
Some products featured on our site are sold and fulfilled by Amazon, not by The Beach Farm. These items are clearly marked and link out to Amazon.com for purchase.
Any return, refund, exchange, or shipping issue for an Amazon-fulfilled item is handled directly by Amazon under Amazon's return policy. The Beach Farm is not the seller of record for these items and cannot process returns or refunds on Amazon's behalf.
For Amazon item returns, please visit Amazon's Returns Center: https://www.amazon.com/returns
Damaged or Incorrect Items
If any order arrives damaged in transit or you received the wrong item, please contact us within 7 days of delivery at info@beachfarm.us with:
- Your order number
- A description of the issue
- Clear photos of the damaged item and the original packaging
This applies to all Beach Farm items, excluding final-sale items. Approved claims may be resolved through replacement, repair, or refund at our discretion. This does not cover buyer's remorse, ordering errors, or change-of-mind requests.
Order Cancellations
Orders cannot be cancelled or modified once placed. Please double-check your cart, shipping address, and item selections before completing checkout.
Lost Packages
If tracking shows your package as delivered but you cannot locate it, please check with your household and neighbors first, then contact us at info@beachfarm.us within 7 days so we can open a carrier claim on your behalf. The Beach Farm is not responsible for packages confirmed delivered by the carrier, but we will help file and follow up on a claim where possible.
Questions
For any questions about this policy or your order:
Email: info@beachfarm.us
Store: thebeachfarm.us
This policy applies only to purchases made directly through The Beach Farm. Items purchased on Amazon through affiliate links are governed entirely by Amazon's policies.